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- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :Enterprise Network Operations
- Good To Have Skills :No Technology Specialization
- Job Requirements :
- Key Responsibilities : A In depth knowledge of monitoring tool and ensure 24X7 monitoring of network or server or backup or compute applications B Should be a coach mentor to the team C Proactively identify the issues in monitoring and fix it by involving Tools team
- Technical Experience : A Experience with or working knowledge of database technologies including SQL Experience with multiple network operating systems such as Linux and Windows is required B Prior troubleshooting experience helpful C Experience configuring computer networks including DNS Microsoft Group Policies workstation inventory and imaging roaming profiles and automated Experience with end point management and security
- Professional Attributes : A: Good verbal and written communication skill to connect with customer at varying levels of organization B: Ability to operate independently and make decision
- Educational Qualification : Graduate
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