CN - Strategy - MC Cloud | (FS761)

CN - Strategy - MC Cloud | (FS761)

16 Nov
|
Accenture
|
Bangalore Urban

16 Nov

Accenture

Bangalore Urban

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

About Capability Network

Part of Strategy & Consulting,

the Capability Network is a global distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Over 3,500 consultants are part of this rapidly expanding network, providing specialized and strategic industry and functional consulting expertise from key locations around the world. Our Capability Network teams complement Accenture s in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information, visit www.accenture.com/capabilitynetwork.

Job Summary:

Minimum 2-7 years of experience in architecting contact center as a service model with Amazon Connect and auxiliary AWS services

Experience in participating in AWS Cloud transformation initiatives for mid to large scale organizations

Proven ability towards assisting business in creating cloud operating model, Customer experience design, Cloud business case, Customer journey mapping etc

Working Knowledge of cognitive service such as Amazon Connect, Amazon Lex, IBM Watson, Google Dialog Flow, Twilio Flex etc

Working Knowledge of AWS AI and ML services relevant to contact center

Working Knowledge of creating AWS landing zones, Control towers and Devops services

Good to have AWS Solution Architect associate certification

Delivery workstream:

Minimum 2-7 years of strong hand-on experience with AWS customer management related services.

Strong Hands on experience with Amazon Connect Amazon s Contact Centre offering

Hands on experience with any of cognitive service such as Amazon Lex, IBM Watson, Google Dialog Flow

Hands on experience with AWS Artificial Intelligent services like Transcribe, Comprehend, Kendra etc

Hands on experience with AWS messaging services like pinpoint, SES, SNS ectc

Strong hands on experience with lambda development with atleast one of the programming/scripting languages such as Node.js, Python, Java

Working Knowledge of creating AWS landing zones, Control towers and Devops services

Good to have AWS Solution Architect associate certification

Experience in setting up cloud instances, account / users with security profiles and designing applications,

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/19966525/strategy-cloud-fs761-bangalore-urban/?utm_source=html

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