Job Description: This techno-functional role is to manage New Service Introductions lifecycle and successfully transition & enable downstream operations for PTCs IoT Managed Services / SaaS offerings
Role and Responsibilities Manage the New Service Introduction (NSI) transition deliverables as part of the corporate New Product Introduction (NPI) process to ensure a smooth offering and service transition to Cloud Service Operations.
Build relationships with key stakeholders and departmental managers.
Post NSI feedback Meet with stakeholders on a regular cadence to review PTC Cloud offerings feedback, usability and understand stakeholder concerns including scope change
Coordinate internal resources to build strong partnerships and a successful cross-department service delivery model
When needed Provide presales Technical Consulting for the Managed Services / SaaS offerings within PTC.
Manage the Cloud Engineering IoT Transition Process Coordinate activities and functions to package, build, test and deploy a release into Cloud Service Operations and establish the service as specified in the PTC Cloud offerings.
Manage customer facing and internal documentation when new offerings are created and/or updated.
Enablement of Cloud, PTC and Partner Eco Systems. Service and offering enablement for new product releases including new or changed pricing, package and service definition.
Provide Implementation, operations and support enablement of new services to PTC Cloud Organization
Training material and the process of training enablement.
Risk identification and mitigation for all PTC Cloud Engineering projects.
Qualifications and Education Requirements General understanding of PTCs IoT technology stack.
Bachelors degree in Computer Science / Information Technology / Information Systems or equivalent
3-4 years of Project / Program managing complex software deployment / implementation projects
3-4 years of experience with deploying and managing complex Enterprise Software products in a private / hybrid / public cloud
IT Generalist (More details can be found at -- https://enwikipediaorg/wiki/Information_Technology_Generalist)
Experience in conflict resolution
Ability to assess complex requirements and identify issues to take appropriate preventative action
Excellent verbal and written communication skills
High level understanding of ITIL framework
Preferred - Understanding of Agile software / product development methodologies
Preferred - General understanding of PTC Cloud and Applications architecture a plus
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