[BAG856] - Customer Service

[BAG856] - Customer Service

25 Dec
|
Poddar Diamond Ltd
|
Mumbai

25 Dec

Poddar Diamond Ltd

Mumbai

We are looking for Customer Service Representative for diamond and jewellery industry with good written and fluent English spoken who have to handle overseas marketing mainly USA and Europe market by doing cold calling and generating lead & sales.



They have to work at Night and evening shift. Having relevant experience in same industry will be added advantage.



- Manage large amounts of incoming calls

- Generate sales leads

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools



- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Take the extra mile to engage customers



Job Type: Full-time



Pay: ₹15,000.00 - ₹35,000.00 per month



Schedule:



- Evening shift

- Night shift



Experience:



- Customer service : 2 years (Preferred)

- Diamond Jewellery: 2 years (Preferred)

- Written and spoken English : 2 years (Preferred)



Language:



- English (Preferred)



Customer issues handled:



- Taking new orders



Industry:



- Production & Manufacturing



Job Duties:



- Collaborate with management teams to stay updated on new products, services, and policies

- Record customer information within our customer service database

- Engage with clients in a friendly and professional manner while actively listening to their concerns



Work Remotely:



- No

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/20485568/bag856-customer-service-mumbai/?utm_source=html

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