[SIW982] - Team Leader - Technical Support - Education (4-12 yrs) Mumbai/Navi Mumbai (After-Sales / Customer Service)

[SIW982] - Team Leader - Technical Support - Education (4-12 yrs) Mumbai/Navi Mumbai (After-Sales / Customer Service)

25 Dec

25 Dec



Responsibilities & Duties :

- Lead a team of ~12 people which resolves customer/teacher queries through chat, email or phone call. Queries are technical in nature and require understanding of basic hardware/software issues as well as operating ops panel

- Drive targets through incentive, performance management of team and strong analytics.

- Improve efficiency of the system by suggesting and executing new solutions.

- Deep performance management of team to achieve Six Sigma output

- Coordinate with tech, curriculum and cross functional teams to resolve customer issues

Skills (common) :

- Very high on Detail orientation

- Strong Analytical skill

- Target oriented & Customer obsession.

Qualifications :

- Graduate in Computer Science/IT or diploma in Computer Science/IT

- Min. 4 years relevant experience (In IT/Tech support team in corporates)

Working hours :

- 12 AM - 9 AM

- 6 days working with 1 Weekday Off (Saturday/Sunday Working)

The original job offer can be found in Kit Job:

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