[SIW982] - Team Leader - Technical Support - Education (4-12 yrs) Mumbai/Navi Mumbai (After-Sales / Customer Service)

[SIW982] - Team Leader - Technical Support - Education (4-12 yrs) Mumbai/Navi Mumbai (After-Sales / Customer Service)

25 Dec
|
SkillEdge
|
Mumbai

25 Dec

SkillEdge

Mumbai

Responsibilities & Duties :



- Lead a team of ~12 people which resolves customer/teacher queries through chat, email or phone call. Queries are technical in nature and require understanding of basic hardware/software issues as well as operating ops panel



- Drive targets through incentive, performance management of team and strong analytics.



- Improve efficiency of the system by suggesting and executing new solutions.



- Deep performance management of team to achieve Six Sigma output



- Coordinate with tech, curriculum and cross functional teams to resolve customer issues



Skills (common) :



- Very high on Detail orientation



- Strong Analytical skill



- Target oriented & Customer obsession.





Qualifications :



- Graduate in Computer Science/IT or diploma in Computer Science/IT



- Min. 4 years relevant experience (In IT/Tech support team in corporates)



Working hours :



- 12 AM - 9 AM



- 6 days working with 1 Weekday Off (Saturday/Sunday Working)

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/20487469/siw982-team-leader-technical-support-education-4-12-yrs-mumbai-navi-mumbai-after-sales-customer-service-mumbai/?utm_source=html

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