B893 - Telecalling/Customer Service Role - BPO (1-2 yrs) Delhi (After-Sales / Customer Service)

B893 - Telecalling/Customer Service Role - BPO (1-2 yrs) Delhi (After-Sales / Customer Service)

25 Dec
|
Watchful Eye
|
NCT

25 Dec

Watchful Eye

NCT

Job Description



- Managing inbound and outbound calls in effectively, identifying customers needs and providing information and solutions accordingly.



Duties and Responsibilities :



- Answering phones from customers professionally and responding customer inquiries and complaints.



- Providing customer with the organization's service and product information.



- Handling and resolving customer complaints and customer service issues.





- Following up with customer where required to ensure end to end resolution



- Recording details of customers, inquires, complaints, and action taken.



- Other duties as assigned.



- Should be energetic and proactive in approach.



- Prior experience is a plus.

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/20487662/b893-telecalling-customer-service-role-bpo-1-2-yrs-delhi-after-sales-customer-service-nct/?utm_source=html

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