YMK-961 Hiring For Senior Executive - Operations

YMK-961 Hiring For Senior Executive - Operations

24 Dec
IndiaMART InterMESH Ltd

24 Dec

IndiaMART InterMESH Ltd


Skill Sets / Requirements:

- Proactive problem solving and coaching skills

- Analytical bent of mind with good hold on numbers and calculations

- Comfortable in working with spreadsheets (MS Excel / Google Sheets) and slides (PowerPoint / Google Slides)

- Excellent written and verbal communication skills

Key Responsibility Areas:

Working will be as an SME (Subject Matter Expert) handling a pool of 25-30 freelancer associates. Key responsibilities shall include:

- Identification and implementation of measures to enhance process efficiency

- Ideate and provide inputs in improving the training content

- Identifying process improvement areas,

solutions and coordinating with relevant stakeholders for the implementation

- Ensuring adherence to quality SOPs

- Quality related objection handling of the associates

- Resolution of issues/tickets of the associates

- Preparing weekly/monthly reports and presenting them to the management

- Benchmarking, articulating, and implementing best practices related to process operations

The original job offer can be found in Kit Job:

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