EAH786 - Customer Representative Executive

EAH786 - Customer Representative Executive

05 Jan
Gurgaon district

05 Jan


Gurgaon district


About the company - Clickpost is Asia’s fastest growing Logistics Intelligence Platform working with leading retailers across India (including 3 Unicorns) to help them manage 100+ Logistics partners via a single API gateway. We help our customers manage their 3PL (3rd party logistics) partners, track shipments in real time, predict delays and solve escalations in a proactive manner. We are funded by Times Internet, Rebright Partners and other investors and are profitable

Your journey at Clickpost

As a Customer Support Engineer, you are the link between our customers and the product. You will:

- Work with a wide variety of clients across the Ecommerce Industry and analyse/understand customer concerns and translate them into the best possible Clickpost solution.

- Respect project deadlines and keep track in order to deliver an outstanding customer experience.

- Work closely with our sales, product team and tech team to ensure the best customer journey and aid product design and development.

- Help our clients get the most out of Clickpost by providing training, demos, support and reduce churns.

About You

You are a proactive person with both commercial and analytical skills. You also:

- consider yourself an outstanding communicator. Your command over the English language is excellent (we cater to a global audience) and you are able to put down your thoughts really well

- have Project management skills;

- have prior experience in handling customer conversations through email, chat and call desk, and especially in a global context (We are working with customers from multiple geographies)

- are flexible and self-structured with the ability to shift gears quickly and efficiently

- are as excited about technology as we are

- are genuinely happy about helping people. Seriously, if we could only name one trait that defined success in this role, this would be it.

An experience in a similar position, in Start ups or in Saas Company is a plus

What’s in it for you?

- Join a winning team. Great people that work hard but have fun doing that.

- A fast-growing company where you are given a lot of autonomy and trust.

- Enter the promising, ever-growing world where you can make a huge impact and grow with the company

- Flexibility to Work remotely.

Job Type: Full-time

Salary: ₹400,000.00 - ₹700,000.00 per year


- work: 1 year (Preferred)

- Customer Service: 1 year (Required)

- total work: 2 years (Preferred)


- Bachelor's (Preferred)

Work Remotely:

- Temporarily due to COVID-19

The original job offer can be found in Kit Job:

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: eah786 - customer representative executive
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert