EAH786 - Customer Representative Executive

EAH786 - Customer Representative Executive

05 Jan
|
Clickpost
|
Gurgaon district

05 Jan

Clickpost

Gurgaon district

JD:



About the company - Clickpost is Asia’s fastest growing Logistics Intelligence Platform working with leading retailers across India (including 3 Unicorns) to help them manage 100+ Logistics partners via a single API gateway. We help our customers manage their 3PL (3rd party logistics) partners, track shipments in real time, predict delays and solve escalations in a proactive manner. We are funded by Times Internet, Rebright Partners and other investors and are profitable



Your journey at Clickpost



As a Customer Support Engineer, you are the link between our customers and the product. You will:





- Work with a wide variety of clients across the Ecommerce Industry and analyse/understand customer concerns and translate them into the best possible Clickpost solution.

- Respect project deadlines and keep track in order to deliver an outstanding customer experience.

- Work closely with our sales, product team and tech team to ensure the best customer journey and aid product design and development.

- Help our clients get the most out of Clickpost by providing training, demos, support and reduce churns.



About You



You are a proactive person with both commercial and analytical skills. You also:



- consider yourself an outstanding communicator. Your command over the English language is excellent (we cater to a global audience) and you are able to put down your thoughts really well

- have Project management skills;

- have prior experience in handling customer conversations through email, chat and call desk, and especially in a global context (We are working with customers from multiple geographies)

- are flexible and self-structured with the ability to shift gears quickly and efficiently

- are as excited about technology as we are

- are genuinely happy about helping people. Seriously, if we could only name one trait that defined success in this role, this would be it.



An experience in a similar position, in Start ups or in Saas Company is a plus



What’s in it for you?



- Join a winning team. Great people that work hard but have fun doing that.

- A fast-growing company where you are given a lot of autonomy and trust.

- Enter the promising, ever-growing world where you can make a huge impact and grow with the company

- Flexibility to Work remotely.



Job Type: Full-time



Salary: ₹400,000.00 - ₹700,000.00 per year



Experience:



- work: 1 year (Preferred)

- Customer Service: 1 year (Required)

- total work: 2 years (Preferred)



Education:



- Bachelor's (Preferred)



Work Remotely:



- Temporarily due to COVID-19

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/20646063/eah786-customer-representative-executive-gurgaon-district/?utm_source=html

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