(T297) Technology Support Operations (GTS)-Engineer I

(T297) Technology Support Operations (GTS)-Engineer I

07 Jan

07 Jan



Job Description

Provide first level support for IT Infrastructure Incident Resolution & Incident Escalation.

Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center.

Use the breadth & depth of technical knowledge to solve complex problems.

Solve/escalate issues within agreed SLA/OLA.

Prioritize incident tickets and document all pertinent incident information as per defined guidelines.

What Were Seeking

Competent in working as system administrator in linux environment.

Basic knowledge about Application Support/PAAS/IAAS/SAAS.

Basic knowledge of Linux/Unix Administration/ Active Batch/ SQL & Oracle Databases/ Networking.

Basic knowledge about Cloud computing / AWS Platform.

Basic knowledge of scripting.

Excellent verbal and written communication skills.

Ability to work well under pressure following defined processes.

Ability to organize multiple priorities while paying exceptional attention to detail and quality.

RHCSA/RHCE certification /ITIL certifications are desirable.

Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

Our Offer to You

A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

The opportunity to make a difference by leveraging your unique strengths.

Highly competitive compensation and rewards.

Flexible work options, opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics. Youll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.

FICO makes a real difference in the way businesses operate worldwide:

Credit Scoring 150 billion FICO Scores have been sold to date, making it the most used credit score in the world.

Fraud Detection and Security 2.6 billion payment cards globally are protected by FICO fraud systems.

Lending 3/4 of US mortgages are approved using the FICO Score.

Anti-Money Laundering our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing

The original job offer can be found in Kit Job:

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