(B638) Delivery Lead

(B638) Delivery Lead

07 Jan

07 Jan



Job Description


Delivery Lead will act as a point of contact for contract renewals & related activities

Will be accountable for contract management - Contracts (various: including formal, short form, and annual contracts) Drafting, Evaluation, Negotiation, and Execution: Non-Disclosure Agreements, Sales / Purchasing Agreements, Sub-contracts, Consulting Agreements, Licensing Agreements, Master Agreements, Statement of Work, Addendums/Amendments, and Change Management Forms

Monitors customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions

Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support the implementation

Prepares, analyze, and manages operation through statistical analysis of activity

Support current contract management system to improve speed and win rate

Will be responsible for upselling of new services/product for existing clients

Help build & streamline the client renewal process

Enhance and manage online contracting tools and content

Continual improvement of the contract and its service

Implement and manage contract analysis tools and processes to improve contract content, negotiation support, and compliance

Build and maintain strong, long-lasting client relationship

Will be responsible for generating internal leads

Track process compliance

Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments


2 years of Industry experience with relevant experience in Client facing role in contract management

Presales experience is preferable

Experience with CRM software and MS Office & documentation is mandatory

Strong verbal and written communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients

Active listening and presentation abilities

Ability to build rapport and collaborate with others within the company and externally

Ability to prioritize among competing tasks

Keen attention to detail and adherence to deadlines

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Self-motivated and able to thrive in a start-up culture

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