V13 Technical Lead/Technical Specialist
V13 Technical Lead/Technical Specialist
07 Jan
Nokia Siemens Networks Ltd
Bengaluru
Job Description
(The below business group introduction text should not be edited; remove this observation once having finalized the job description)
Our IP/Optical Networks business group (ION) includes IP, optical and network automation technologies and related services sold to our communication service provider customers as well as adjacent markets including webscale companies and enterprises. Our comprehensive wide area networking (WAN) solutions enable our customers to build and operate automated, secure, and high-performance networks at massive scale helping to interconnect people and things from any broadband access modality to and among - edge clouds, central clouds, the Internet, and other services and data centers.
Job Description
level 4 support comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.
The level 4 Support Specialist delivers support services to customers including but not limited to 24x7x365, remote and on-site activities for product technology, solutions, and complex networks. Complies to the standard and emergency case handling processes. Job Responsibilities & Competencies
Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues.
Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements.
Transfers concepts for professional direction of own organisational unit into actionable measures.
Provides working leadership and training to less experienced personnel.
May lead small projects with limited risks and resource requirements.
Analyses, designs, develops and tests products / services / improvements / bug resolutions for integrated hardware / software systems as per customers' requirements.
Resolves customer trouble tickets. Diagnoses complex problems / issues and provides resolution or recommend corrective actions.
Plans technical requirements from customers needs.
Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2 and Tier 3).
Applies and maintains quality standards. Participates in process and tools evolutions and improvements. Applies the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.
Key Competencies
Collaboration Skills
Communication and Public Speaking
Problem Solving
Agile and continuous Delivery and methodologies
Debugging
Scripting
Simulation, Verification and Validation
Test case development
Unit Testing
Test Automation
Drives Vision and Purpose
Improvement Methodologies Communication skills:
Customer communication experience
Support/escalation procedures
Good writing skills for detailed test plans and test execution steps
Good communication skill in cross culture boundaries, able to travel and accommodate different time zone requirement.
Qualifications
B.Eng or M.Eng in Computer Science or Electrical Engineering
Experience level: 7 years (Lead), 5 years (Sr. Software Engineer)
Strong overall knowledge of Telecom network architecture is necessary
Strong programming skills with good knowledge of "C", C , UML/XML and Java
Experience with web programming a definte plus
Needs to be a team player with solid work ethics, have a passion for delivering cutting-edge, world class solutions for current and upcoming mobile/fixed networks
(Nokia Closing text below should not be edited, nor should additional content be entered after it; remove this observation once having finalized the job description)
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on peoples lives and help to overcome some of the worlds most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.
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