(BN953) - Manager - Plant Quality Assurance

(BN953) - Manager - Plant Quality Assurance

07 Jan

07 Jan



Job Description


Sustain and improve in-process quality index on a continuous basis

Reduce rejection, rework, and stock discrepancies.

Ensure resolution of customer complaints

Ensure reduction of cost of poor quality

Ensure timely and effective process and product audit

Ensure implementation of improvement projects

Ensure report of status of quality is provided to management



Provide guidance to the shift quality teams for effective operation.

Ensure implementation of operational strategies for the plant quality department.

Plant Quality Management Develop, implement & review plant quality related activities

Implement and monitor daily, weekly and monthly activities related to in process inspection activities.

Prepare, implement and monitor machine/ component wise inspection plans

Implement and monitor process control activities. Periodic audit of process control parameters for improvement

Attend regular cross functional meetings to understand shift wise quality issues and take corrective actions as required

Prepare reports and participate in meetings with plant senior management on quality issues

Understand product related quality issues and suggest corrective actions for the same

Self inspection audit in shop floor

Release non-conformed products for improvement.

Attend to major rejections and major rework issues

Identify repeated stock discrepancies and take corrective action

Exercise, monitor & control to keep non-conformance at the minimum.

Work on quality issues related to new product development components.

Carry out calibration of machines and arrange for calibration of machines and instruments on the shop floor. Extend support to vendor for calibration

Coordinate with production, design and materials for nonconformities and continuous improvement

Coordinate with suppliers/ vendors & materials department for repeated stock discrepancies.

Identify and eliminate waste

Conduct internal audits as well as review and monitor audit reports

Monitor and control quality costs, processes improvement / cost reduction activities etc.

Analyze claims data and report it to the plant senior management

Process improvement awareness through visual display

Implementation of quality assurance plans and other processes/ systems such as SAP etc

Manage information with respect to rejection rate, stock discrepancies etc

Customer support

Monitor and manage customer complaints and ensure corrective actions are followed to avoid recurrences.

Conduct detailed analysis of customer complaints and provide reports to Plant Quality Head for remedial actions.

Participate in quality related discussions with Customers and Marketing team

Support the Plant Quality Head in discussions with the customers to resolve disputes with respect to customer rejections

Analyze new defective/ premature complaints and suggest corrective actions

MIS and Reports

Ensure SAP is updated regularly and accurately by the team.

Prepare reports and make recommendations for improving overall quality and solving chronic problems

Ensure compilation and reporting of information on - Quality status, Plant Quality rating, Defects analysis, Complaint sample results, Market sample results, Claims data and major deviations.

Ensure documentation of various BIS and ISO 9000 related compliances.

Education and Experience Required


B.Tech./ BE degree, with relevant certifications in Quality Systems and Standards


6 - 8 years

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