PJJ164 - Branch Service Manager

PJJ164 - Branch Service Manager

07 Jan
Antal International Ltd

07 Jan

Antal International Ltd


Job Description


To monitor service engineers activities in their respective zone and day to day management of team as well as coaching the new team members.

Service Support: Responsible for providing periodic maintenance services (Breakdown/Preventive/Calibration), timely resolution for equipment malfunction, troubleshooting and repair of complex electronic and electromechanical equipment and site service.

Coordinate with service contractors for maintenance, calibration, validation of service documentation.

Training: Impart hands on training to end user i.e. Doctors/ Paramedical/ Nursing/ Biomedical Engineers for equipment operation, maintenance procedures and application related to operation of equipment.

Key Account/Customer Relationship Management: Responsible for building and strengthening customer ties by timely follow up and support to the customers.

Monitor the cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability and customer satisfaction standards. .

Estimate the cost, time and resources required for providing the desired services.

Budgetary Planning of annual R&M; (Repair and Maintenance) equipment wise, Institution wise for the purpose of budget requirement.

Analysis of Individual equipment maintenance expenditure incurred in the current Financial Year along with required projection of next financial year.


B.Tech Biomedical Engineer.

10-12 years of experience in a biomedical service industry at the similar level with managerial experience.

Preferably currently working as BSM/ Assistant BSM.

Expertise knowledge in Installation, repairing, calibration and maintenance of Medical equipment.

Ability to travel in the interiors of India extensively if required.

High level of customer focus and good communication skills with pleasing personality.

Self-motivated and self-directed with ability to create and manage own schedule.

Must possess a sense of responsibility and leadership skills. Effective Team builder and motivating capability.

Should be a team player and well versed with man-management skills. Must be adept in handling a team of engineers and coordinators.

Capable of handing of taking leadership role, Good in customer relationship, handling a team of 30-40 team members.

Should possess hard and soft man-management skills.

Should be able to manage pressure from customers, without losing temperament.

Ability to handle crisis management.

Very good in documentation and interpersonal skills.

Good written and verbal communication skills. Able to understand Oriya.

Position require Men Only & Salary Negotiable.

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