Technical Support Engineer - Global IT & Product Support (Fully Remote) (Delhi)

Technical Support Engineer - Global IT & Product Support (Fully Remote) (Delhi)

We are hiring multiple Technical Support Engineers to support global customers, internal teams, and enterprise applications for international clients. These fully remote, long-term freelance roles are ideal for candidates with solid troubleshooting skills, excellent communication, and hands-on IT or product support experience.

Open Roles (Multiple Positions)

We are recruiting across core and specialized support functions:

Core Support Roles

- Technical Support Engineer
- Application Support Engineer
- L1 / L2 Support Engineer
- IT Support Specialist

Specialized Support Roles

- SaaS Product Support Engineer
- Cloud Support Engineer
- Network Support Engineer
- Desktop Support Engineer (Remote)

If you have strong technical problem-solving skills, we encourage you to apply.

Engagement Details

- Type: Independent Freelance Consultant
- Location: 100% Remote
- Duration: 6–12 month contract (extendable to multi-year projects)
- Start Date: Immediate or within the next few weeks
- Clients: SaaS companies, global IT teams, and enterprise support organizations

Key Responsibilities

- Respond to incoming support requests, troubleshoot issues, and provide timely solutions.
- Diagnose technical problems related to software, systems, networks, or cloud services.
- Work with internal engineering and product teams to resolve escalated issues.
- Manage tickets, update status, and document solutions in the support platform.
- Assist users with configuration, setup, installation, and environment troubleshooting.




- Perform root cause analysis for recurring issues and propose long-term fixes.
- Support system monitoring, alerts, incident management, and SLA compliance.
- Provide clear communication, user guidance, and follow-ups with global customers.
- Participate in knowledge base creation and continuous improvement of support processes.

Minimum Qualifications

- Minimum 1–3 years of experience in Technical Support, IT Support, or Application Support.
- Strong troubleshooting skills across software, systems, or network environments.
- Experience with ticketing tools (ServiceNow, JIRA, Zendesk, Freshdesk, etc.).
- Basic understanding of OS (Windows/Mac/Linux) and networking fundamentals.
- Ability to communicate clearly with international users and technical teams.
- Comfortable working in remote distributed environments.

Preferred Skills

- Experience supporting cloud platforms (AWS, Azure, or GCP).
- Familiarity with SQL for basic data validation and debugging.
- Exposure to APIs, log analysis, and monitoring tools.
- Basic scripting knowledge (Bash, PowerShell, Python) is a plus.
- Understanding of ITIL processes (incident, problem, change management).
- Prior experience supporting SaaS products or web applications.

Why Join This Opportunity

- High-volume technical support roles across global organizations.
- Multiple openings with rapid onboarding.
- Fully remote and flexible working hours.
- Long-term freelance opportunities with consistent workload.
- Work directly with product, engineering, and global IT teams.

How to Apply

- Send your CV to [email protected]

📌 Technical Support Engineer - Global IT & Product Support (Fully Remote) (Delhi)
🏢 SkillsCapital
📍 Delhi