Chat Support Executive (Gurugram)

Chat Support Executive (Gurugram)

Location: Gurugram sec-39 Experience: 1–5 Years
Working Days: 6 days a week
⏰ Working Hours: 9 hours/day
Salary Slab :- 35k ctc

Note ;- it's not technical support it's non-technical support over chat

Key Responsibilities:

Handle Customer Queries:

Respond to customer queries regarding orders, refunds, and deliveries via chat.
Provide accurate updates about order status, delivery time, and restaurant availability.
Resolve Issues in Real-Time:

Ensure Service Quality:

Communicate politely, professionally, and empathetically at all times.
Manage high chat volumes while maintaining quick response times.
System Operations:

Use internal tools to track, manage, and update order details.
Document all customer interactions and resolutions accurately.




Meet Performance Targets:

Handle 80- 100 customer chats per day.
Maintain typing speed of 35-45 WPM with high accuracy.
Achieve customer satisfaction score (CSAT) targets.
Requirements:

Proficient verbal and written communication skills in English.
Strong typing skills 40-50 WPM) with high accuracy.
Ability to multitask and manage high chat volumes.
Previous experience in chat support or customer service preferred.
Problem-solving mindset and a positive attitude.
drop your resume over email [email protected] .

📌 Chat Support Executive (Gurugram)
🏢 Next Mantra Solution Private
📍 Gurugram