IVR Automation testing (Pune)

IVR Automation testing (Pune)

About Client :-

Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations.

The company is committed to unleashing human energy through technology for an inclusive and sustainable future, helping organisations accelerate their transition to a digital and sustainable world.

They provide a variety of services, including consulting, technology, qualified, and outsourcing services.

Job Details:-

location : REMOTE LOCATION(BANGALORE,HYDRABAD, PUNE,CHENNAI)

Mode Of Work : Hybrid

Notice Period : Immediate Joiners

Experience : 6 - 10 yrs

Type Of Hire : Contract to Hire

JOB DESCRIPTION:





- Automation testing using Cyara or similar tools
- Creation of functional requirements based on business/client/end user needs
- Experience in technical writing
- Experience working on large/complex projects
- Ability to communicate with engineers on requirements and expected outcomes
- Familiarity with voice components and/or contact center practices/procedures
- IVR knowledge of call flows, automation, self service
- IVR, Complex ACD testing (both speech and DTMF)
- Smoke testing, System integration testing, regression testing
- Creation of Visio call flows, both detailed and high level based off User interface documentation

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