IVR Testing (Bengaluru)

IVR Testing (Bengaluru)

Job Title: IVR Testing

· Location: Bangalore

· Experience: 6+

· Mode of Work : Hybrid

· Job Type : Contract to hire.

· Notice Period: Immediate joiners.

· Project Tenure: Long-term project

JD:

- Automation testing using Cyara or similar tools
- Creation of functional requirements based on business/client/end user needs
- Experience in technical writing
- Experience working on large/complex projects
- Ability to communicate with engineers on requirements and expected outcomes
- Familiarity with voice components and/or contact center practices/procedures
- IVR knowledge of call flows, automation, self service
- IVR, Complex ACD testing (both speech and DTMF)
- Smoke testing, System integration testing, regression testing
- Creation of Visio call flows, both detailed and high level based off User interface documentation

📌 IVR Testing (Bengaluru)
🏢 People Prime Worldwide
📍 Bengaluru