Walk-In Drive - Operations Manager - Customer Support - 12 to 15 yrs exp (Bengaluru)

Walk-In Drive - Operations Manager - Customer Support - 12 to 15 yrs exp (Bengaluru)

Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!

Locations: Bangalore (Interview), Job Locations: Bangalore

️ Walk-In Dates: 3rd Dec 2025, 5th Dec 2025.

⏰ Time: 10:00 AM to 1:00 PM

Venue: Infosys BPM Limited,

No. 40/P-41/P, Building # : 68, Gate #: 2 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.

Landmark: : In Between Sunik Industries and Tejas Networks

Mode: 100% Work from Office (WFO)

About the Role:

We are looking for a seasoned Operations Manager (JL-5) with strong expertise in managing large-scale customer service operations across omni-channel platforms. The ideal candidate will have proven leadership experience and a deep understanding of operational excellence in a dynamic environment.

Key Responsibilities:

- Lead and manage operations for customer service domain across voice, chat, and email channels.
- Drive performance and ensure adherence to SLAs and KPIs.
- Manage a team of 80+ FTEs, ensuring high engagement and productivity.
- Collaborate with clients and internal stakeholders for seamless delivery.
- Implement process improvements and leverage technology for efficiency.

Required Qualifications:

- Minimum 12 years of experience in operations.
- At least 2 years as JL-5 Operations Manager (must be an experienced manager, not aspiring).
- Robust experience in omni-channel platforms (voice, chat, email).
- Preferably with SaaS exposure.




- Excellent communication and stakeholder management skills.
- Strong analytical skills and understanding of technical platforms and telephony channels.
- Proven ability in team performance management and SLA adherence.

Mandatory Documents to Carry

- Updated printout of your resume
- Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
- All original academic documents for verification:
- ▸ 10th & 12th Marksheets
- ▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)

⚠️ Laptops & cameras are not permitted due to security restrictions.

Government ID is mandatory for entry into the campus.

How to Attend the Walk-In

- Carry a copy of this email/invitation
- Register your application in advance
- Walk into the Infosys Bangalore Electronic city Phase 2 office on 3rd Dec 2025, 5th Dec 2025 between 10:00 AM 1:00 PM

Why Infosys BPM?

- Work with a global brand
- Extensive training & upskilling programs
- Fast-track career growth in tech support or customer success
- Dynamic, inclusive, and team-oriented culture

Come build your career with Infosys BPM. Lets grow, together.

We cant wait to meet you!

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

www.infosysbpm.com

Bangalore | Pune | Global Locations

Transforming Talent | Empowering Careers

📌 Walk-In Drive - Operations Manager - Customer Support - 12 to 15 yrs exp (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru