The position will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.
You are great at:
•Install, configure, maintain, and monitor one or more OpenText (OT) products/solutions in the Cloud: OT Cloud, Customer premises, or 3rd party IaaS.
•Troubleshoot and find resolutions/workarounds to incidents and problems
develop and test fixes for problems arising on top of customizations to OT products
•Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, capacity or customized functionality.
•Assist the project team in the development of customizations
•Work on performance tuning
•Performing deployments and applying product patches. Perform Upgrades, Migrations.
•Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.
What it takes:
Between 7 to 9 years of experience supporting OpenText Content Server including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment.
•Programing and scripting: Core Java, J2EE (Certification preferred), HTML, Ajax, OScript
•Operating Systems: Linux and/or Windows.
•Web and application servers (any one or more of): Tomcat, Apache, IIS
•Directory Services: Open-LDAP, Active Directory, OTDS
•Database: MSSQL, Oracle (DML and routine maintenance tasks)
•Troubleshooting and debugging
•Excellent communication / presentation / verbal and written communication skills.
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