Sales/Customer Service V-974
Sales/Customer Service V-974
05 Feb
ornate jewels
Pune Division
- Ability to remain professional and courteous with customers at all times
- Must be available to respond to customer whats app until 10 pm holidays and weekends
- Excellent verbal and written communication skills
- Answers incoming customer calls regarding issues, product information, shipping and delivery questions, and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company's bottom line by problem-solving and turning frustrated clients into repeat customers
Job Type: Full-time
Salary: ₹15,000.00 - ₹20,000.00 per month
Experience:
- customer service : 1 year (Required)
- Marketing : 1 year (Required)
Education:
- Bachelor's (Required)
Location:
- Pune, Maharashtra (Required)
Language:
- English (Required)
Customer issues handled:
- Returns
Training provided:
- No - On the job learning
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Work Remotely:
- No
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+91 (phone hidden)
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