CPC Diagnostics Pvt.Ltd
Responsibilities: Business growth Profitability:
A. Expand the service network to improve service reach and market share.
B. Improve the service share in the area by improving inflow at AMDs ADs.
C. Implement new service projects like Express Service etc in the area.
D. Ensure Dealer profitability by improving operational efficiency
A. Study and analyze the CSI report and identify key issues and actions for dealers in the area.
B. Identify the dealers who need to improve CSI score significantly and obtain their commitment.
C. Review periodically and monitor the improvement actions for CSI score.
Review the status of customer complaints resolution with the TM and provide feedback to HO.
A. Review and coach TM service Service Engineers towards dealership/ASC actions and Improvement.
B. Own the structure of his/her organization in terms of resourcing, development, retention and get the best out of the team.
C. Review the manpower at dealership for current and future in terms of quantity and quality.
D. Plan movement of TMs SEs with broad agenda for using their visits productively.
E. Attrition reduction by addressing HR issues
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