Staff BSA Salesforce Support - TOV-144

Staff BSA Salesforce Support - TOV-144

05 Feb
SpadeWorx Software Services
Pune Division

05 Feb

SpadeWorx Software Services

Pune Division

Roles and Responsibilities:

As a Salesforce Business Analyst, you will be part of a team responsible for supporting/maintaining the systems used by Sales, Legal and Marketing teams. In this role, the key responsibilities would be to work on incidents raised by end-users.

Key roles and responsibilities include:

- Work with end-users on the incidents raised for any system issue, request, and inquiry.

- Fix the issues related to SFDC configuration and simple development issues

- Work with the development team on complex development issues and drive those to closure


- Must have a Bachelor's Degree completed

- At least 5 years experience as a Business Analyst is a must with overall IT experience more than 8 years

- Hands-on experience configuring Salesforce administration and configuration is a must

- Basic knowledge of Salesforce development (Apex, Triggers, Lightning) is a must

- Knowledge of Sales Cloud functionality is a must

- Strong analytical, presentation, communication (written and verbal) skills are a must

- Must be flexible to work in different time zones.

- Knowledge of ITIL processes is a must

- Ability to juggle and prioritize multiple tasks within a collaborative team environment

- Demonstrates flexibility and willingness to do what it takes to get the job done

- Drive and desire to learn and grow both technical and functional skill sets

- Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio


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