hrX Assist Senior Application Support (P-330)

hrX Assist Senior Application Support (P-330)

05 Feb
NorthgateArinso Inc.

05 Feb

NorthgateArinso Inc.



- Support, providing in-house technical support for hrX Assist and hrX Core

> Analysing, prioritizing and resolving faults to resolution.

> Resolve tickets according to SLAs and escalation procedures.

- Diagnose and resolve software application issues accordingly to available procedures and methodology.

- Capacity to understand / analyse a problem and propose resolutions paths.

- Ensure accurate documentation is maintained

- Proactively keep informed, outside internal training, of latest technology trends

Business related Skills:

-Good infrastructure administration skills integrating networking, systems & monitoring solutions,

coupled with software & general IT maintenance skills.

-Proven capability of supporting software and application technical problems.

-Desired skills:

> Azure cloud experience

> SQL experience

> Windows experience

Personal skills:

-Solid verbal and written communication skills in English

-Accurate in terms of quality and respect of deadlines

-Ability to organize work and priorities to meet deadlines with limited supervision

-Ability to work autonomously while having a strong sense of commitment to team and customer

-Strong analytical, problem solving and organizational skills

-Be proactive, dynamic and flexible


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