[M-101] | Software Product Support

[M-101] | Software Product Support

05 Feb
Hyper Drive Info Tech
Nashik Division

05 Feb

Hyper Drive Info Tech

Nashik Division



Join Our Team! Job Application Details Job Name : Software Product Support Nashik Description : We are looking for Software Product Support personnel for our software products in Bangalore. The Job responsibilities will include:

- Explain various features and workflows of our products to our customers.

- Should have ability to understand software products and their functionality.

- Should have good communication skills over the phone.

- Be familiar with remote access tools like Team viewer and Ammyy.

- Troubleshoot Operating System level problems

- Be familiar with basics of Windows operating systems for Windows 7, Windows 8 and Windows 10.

- Be able to trouble shoot Windows Operating system level problems for Windows XP, Windows 7 and Windows 8.

- Be familiar with various virus protection software and their configurations.

- Troubleshoot SQL Server and IIS level problems.

- Be familiar with SQL Server installation procedures and basic trouble shooting.

- Be familiar with basic set up of Microsoft Internet Information Server (IIS).

- Be familiar basic TCP-IP networking.

- Written Communication.

- Should have good written communication skills for writing emails and Support Ticket notes.

- Should be able to talk to the customer using popular chat software like Skype.

Job Code : PS01 Job Location : Nashik You have 500 characters left. You have 500 characters left.,

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