Application Support Lead (MRB916)

Application Support Lead (MRB916)

05 Feb
NorthgateArinso Inc.

05 Feb

NorthgateArinso Inc.


Team Management

- Monitors team performance and productivity, all areas of performance metrics and identify opportunities for development to ensure that standards are met across the board.

- Coaches, develops and supports direct reports to maximize individual contribution both to exceed business goals and achieve their full potential and career aspirations.

- Managing a team of support engineers, monitors & helps improve individual performance and maintain high morale

- Conducts periodic reviews with the team members and helps them in improving performance

- The job description of the team members is as follow:


- Support,

providing in-house technical support for hrX Assist and hrX Core

> Analysing, prioritizing and resolving faults to resolution.

> Resolve tickets according to SLAs and escalation procedures.

- Diagnose and resolve software application issues accordingly to available procedures and methodology.

- Capacity to understand / analyse a problem and propose resolutions paths.

- Ensure accurate documentation is maintained

- Proactively keep informed, outside internal training, of latest technology trends

Business related Skills:

-Good infrastructure administration skills integrating networking, systems & monitoring solutions, coupled with software & general IT maintenance skills.

-Proven capability of supporting software and application technical problems.

-Desired skills:

> Azure cloud experience

> SQL experience

> Windows experience

Personal skills:

-Solid verbal and written communication skills in English

-Accurate in terms of quality and respect of deadlines

-Ability to organize work and priorities to meet deadlines with limited supervision

-Ability to work autonomously while having a strong sense of commitment to team and customer

-Strong analytical, problem solving and organizational skills

-Be proactive, dynamic and flexible


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