Support Engineer [XZ634]

Support Engineer [XZ634]

05 Feb
ANR Software Pvt. Ltd.

05 Feb

ANR Software Pvt. Ltd.


- Bachelor degree in Mathematics, Computer Science, Information Management or Statistics

- Any graduate or post graduate in IT

- Minimum 2 years of work experience in BPO or as a Tech Support Executive

- Strong leadership skills

- Skills to meet objectives within timeline

- Strong knowledge of tools to access Internet (Web browsers, search engines, email platforms, shortcuts, etc.)

- Proficient in email writing etiquette

- High IQ level

- Ownership Oriented

- Strong analytical and troubleshooting abilities

- Basic SQL knowledge will be an added advantage

- Ability to perform assigned duties with minimal supervision

- Work independently but work well as a team member

- Ability to communicate effectively with a diverse group of customers both technical and non - technical

- Strong verbal and written communication skills

- Good time management skills

- Ability to multi - task and adjust to changing priorities

- Excellent organizational skills

Job Description:

- Manage customer issues considering SLA

- Promote detailed communication and share information among peers in organization

- Take ownership for and respond to client escalations appropriately.

- Manage CRM and ticketing

- Be an example technical resource for the team

- Resolve issues in timely manner

- Provide direct technical assistance to customers via phone, email, and remote

- Provide remote infrastructure support delivery and perform root cause analysis


The original job offer can be found in Kit Job:

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: support engineer [xz634]
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert