Support Engineer [XZ634]

Support Engineer [XZ634]

- Bachelor degree in Mathematics, Computer Science, Information Management or Statistics

- Any graduate or post graduate in IT

- Minimum 2 years of work experience in BPO or as a Tech Support Executive

- Strong leadership skills

- Skills to meet objectives within timeline

- Strong knowledge of tools to access Internet (Web browsers, search engines, email platforms, shortcuts, etc.)

- Proficient in email writing etiquette

- High IQ level

- Ownership Oriented

- Strong analytical and troubleshooting abilities

- Basic SQL knowledge will be an added advantage

- Ability to perform assigned duties with minimal supervision

- Work independently but work well as a team member



- Ability to communicate effectively with a diverse group of customers both technical and non - technical

- Strong verbal and written communication skills

- Good time management skills

- Ability to multi - task and adjust to changing priorities

- Excellent organizational skills



Job Description:

- Manage customer issues considering SLA

- Promote detailed communication and share information among peers in organization

- Take ownership for and respond to client escalations appropriately.

- Manage CRM and ticketing

- Be an example technical resource for the team

- Resolve issues in timely manner

- Provide direct technical assistance to customers via phone, email, and remote

- Provide remote infrastructure support delivery and perform root cause analysis



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The original job offer can be found in Kit Job:
https://www.kitjob.in/job/21072741/support-engineer-xz634-noida/?utm_source=html