ANR Software Pvt. Ltd.
Managing customer issues taking changing priorities and SLA into consideration Promoting detailed communication and sharing of information among overall Technical Support and Engineering Support organizations Taking ownership and responding to client escalations as appropriate Working with stakeholders and subject matter experts to fully understand business needs in order to effectively gather and document business requirements Evaluating requirements against existing business and system processes Publishes,
distributes and ensures sign-off of business requirements Leading requirements gathering sessions to evaluate and document existing business processes and future business needs Managing all changes through a formalized change request process, assessing the impact of requirement changes, and updating requirements appropriately Identifying opportunities to improve existing business, system processes and should be well versed with scrum methodology Working with the Quality Assurance Analysts to ensure that that test plans, test scripts and test conditions are based on the business and system requirements Working with Customer Support, Training and Documentation teams to confirm that documentation reflects how the software functions Supports the ongoing management and maintenance of product applications Working with different teams to develop test approaches and test execution plans for projects varying in size and duration
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