VLW53 | Customer Support Role (2-4 yrs) Bangalore/Hyderabad (After-Sales / Customer Service)

VLW53 | Customer Support Role (2-4 yrs) Bangalore/Hyderabad (After-Sales / Customer Service)

07 Feb
|
QSS Global
|
Bangalore Urban

07 Feb

QSS Global

Bangalore Urban

Job Description- Customer Team Lead



Reporting To HOD-Customer Support



Work Location: Hyderabad -1, Bangalore -2



No of Positions 3



Pay 3 to 4 Lacs P.A.



Job Description Required profile :



- Candidate must be Diploma/BE Holder in Electrical/Electronics/computer science Engineering and additional qualification on IT, will be an added advantage.



- Must be keen to learn with hard work and perseverance, must be interested to take on field Working Opportunities with Companies in Electrical Industry.



- Must be very good in learning, building relationships, team working, requirement understanding, analyzing,problem solving, follow ups and closing.





- Responsible for attending online support for product/EMS



- Responsible for the closure of support/complaint & maintain good relationship with the customer.



- Responsible for attending filed complaints



- Good communication ability



- Willing to travel



- Languages preferred - English and Hindi/Marathi



- Must be dedicated & hard working.



- Should be ready to work during extended hours other than regular time



- Work dedication & commitment to archive 100% result



- Will be responsible for more than 40 accounts in Panel Builder, OEM and End Customer segment for relationship building, Understanding the requirement of Customers through regular visits, Product Demonstrations, Product/Solution pitching as per Requirement.



Job Specification :



- Qualification: Should be Diploma Holder in Electrical/Electronics/computer science.Engineering and additional qualification on IT will be an added advantage.



- Experience: 2 to 3 years of experience in 1.Water, Lightning, Energy Management Systems (Both Hardware & Software)



- Good skills in Installation & Maintenance of Electrical monitoring (Meters) and controlling equipments / devices.



- Good Analytical strength, that helps in debugging and providing quick solution to the customer system issues.



- Energy Analytical Skills



Contact HR : Abhishek

Helpline: (phone hidden)

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/21097709/vlw53-customer-support-role-2-4-yrs-bangalore-hyderabad-after-sales-customer-service-bangalore-urban/?utm_source=html

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