Jaypore - Executive - Customer Relations (3-7 yrs) Delhi (After-Sales / Customer Service) V-177

Jaypore - Executive - Customer Relations (3-7 yrs) Delhi (After-Sales / Customer Service) V-177

07 Feb
|
Jaypore eCommerce Pvt Ltd
|
NCT

07 Feb

Jaypore eCommerce Pvt Ltd

NCT

- Responsible for interacting with customer over different platforms calls, chats & email.



- Identify and assess customer's needs to achieve customer satisfaction



- Provide adequate and complete information to customers



- Coordinating with vendor management, buyers and warehouse team for order cancelation, QC rejection cases and order delay



- Handle customer queries related to order delay, return and refund within given timelines



- Keeping a track of customer's order delay and return queries



- Closely reviewing order courier/ shipment status



- Coordinating with vendor management team for MTO (Made to order)





- Follow standard communication guidelines and procedures while communicating with customers



- Processing customer cancelations on time and processing compensation vouchers



- Manager maximum amount of customer queries on daily basis

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/21097774/jaypore-executive-customer-relations-3-7-yrs-delhi-after-sales-customer-service-v-177-nct/?utm_source=html

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