IC115 Technical Support Engineer / Technical Associate

IC115 Technical Support Engineer / Technical Associate

07 Feb
vision esteem

07 Feb

vision esteem


Job Description

Technical Support Engineer / Technical Associate About Job Experience

Location Mohali, Punjab

Compensation 30000/-

Education Any Graduate

Role Associate / Sr. Associate -(Technical)

Functional Area ITES / BPO / KPO / Customer Services / Operations

Posted Date 07-09-2016

Job Description Troubleshoot for technical issues related to various devices (PC/Laptop, i-Pad, Smart Phones etc)

Providing technical assistance to international clients Should focus on selling of Annual/Per incident plan

Technical Sales process(Only voice based) receive the calls of the Customers, Solve their query, up-sell the product

Responsible for effectively handling customer objections/queries,

and meeting conversion/revenue targets Interaction with customers located in the USA /Canada over the phone

Performing callbacks as required

Respond to request for support and assistance from customers.

Skills required:

Excellent communication and customer service skills

Flexible work style - ability to work shifts and weekends

Professional work attitude, ability to learn

Ability to work under pressure

Experience in sales(Voice) or Fresher would also work

Desired Candidate Profile

Company Profile

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