IC115 Technical Support Engineer / Technical Associate
IC115 Technical Support Engineer / Technical Associate
07 Feb
vision esteem
Ajitgarh
Job Description
Technical Support Engineer / Technical Associate About Job Experience
Location Mohali, Punjab
Compensation 30000/-
Education Any Graduate
Role Associate / Sr. Associate -(Technical)
Functional Area ITES / BPO / KPO / Customer Services / Operations
Posted Date 07-09-2016
Job Description Troubleshoot for technical issues related to various devices (PC/Laptop, i-Pad, Smart Phones etc)
Providing technical assistance to international clients Should focus on selling of Annual/Per incident plan
Technical Sales process(Only voice based) receive the calls of the Customers, Solve their query, up-sell the product
Responsible for effectively handling customer objections/queries,
and meeting conversion/revenue targets Interaction with customers located in the USA /Canada over the phone
Performing callbacks as required
Respond to request for support and assistance from customers.
Skills required:
Excellent communication and customer service skills
Flexible work style - ability to work shifts and weekends
Professional work attitude, ability to learn
Ability to work under pressure
Experience in sales(Voice) or Fresher would also work
Desired Candidate Profile
Company Profile
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