[OZ-876] Business Development Manager - Personal Clients

[OZ-876] Business Development Manager - Personal Clients

18 Mar
Standard Chartered
Chennai district

18 Mar

Standard Chartered

Chennai district

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Business Driver

- Deliver budgeted sales target and increase sales productivity

- Segment focus, customer focus needs-based selling

- Deepen customer relationship penetration through multi-product selling or bundles around anchor product

- Drive and monitor area sales strategy, create sales opportunities, evaluate effectiveness

- Build and manage relationship with business partners / intermediaries / channels

- Sells anchored product with bundling, mainly focuses outbound activities

Customer Experience

- Drive the right sales culture and attitude

- Operational quality – manage sales controllable error, rejection, approval rate, TAT etc.

- Continuous sales improvement effort, through active engagement with Product, Credit & Operations

- Manage customer experience & NIL Customer Complaints

Financial Objective

- MIS accuracy and discipline

- Effective capacity and cost management

People Management

- Lead and manage a team of 2 to 4 Managers

- The Right Coach

- Engage every team member and build strong team work

- Effective performance / scorecard / vintage mix management within budget, discipline in performance management

- Identify and groom potential sales leaders

- Upgrade people management skill constantly

- Manage Attrition of Sales force

Risk Assurance

- Ensure CDD, MLP & TCF diligence and adherence to operational risk controls and procedures in day-to-day sales teams management

- Discipline in HR and training related matters, Operational Risk Standards

- Zero tolerance of risk and compliance breaches

- Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices

- Being measured against Governance and Operational Risk review result of responsible sales units

- Ensure no adverse findings in internal / external audit, governance and compliance review

- To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Our Ideal Candidate

- Must be a graduate. MBA’s will be preferred.

- Sales experience of at-least 2-3 years of which 1 year in managing a direct sales team will be preferred

- Should possess strong people management and leadership skills to manage approx 15-50 sales people

- Experience in handling Deposit Products of a Bank would be an advantage but not a pre-requisite.

- Good knowledge of the selected market and customer segments would be an advantage.

- Strong communication and negotiation skills with the ability to influence outcomes.

- Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.

The original job offer can be found in Kit Job:

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