Global Production Manager | (ERU201)

Global Production Manager | (ERU201)

18 Mar

18 Mar



- Mumbai, Maharashtra, India

Position Overview: The Quality Lead owns the language quality process for a set of languages on a large localization program, manages a team of Leads and supports discussions on language quality performance with key customer stakeholders.

Reports to: Language Excellence Manager. Position may work at home.

Required skills:

- A degree in linguistics or management studies

- Experience as a Language Lead or in general localization and translation industry will be an asset

- Fluent in English and one other language with passion about language quality. Proficiency in industry-standard software

- Strong problem-solving and communication skills

- Experience with Root Cause Analysis and quality Improvement tools

- Adaptability, flexibility and the ability to deal with ambiguity and juggle multiple assignments and deadlines associated with working in a fast paced and changing environment

- Strong focus on team building skills, proven experience in investing in growing maturity and careers of team members


- Quality Management Enable and manage quality performance for assigned languages and ensure quality meets the differentiated customer needs Utilize a deep data driven approach to assess quality of translation services and analyze quality drivers Design and deploy quality improvement plans Coach supplier performance Collaborate with the Lionbridge Enablement team on driving innovation for the automated QA process

- Team Leadership Lead and provide support, coaching and mentoring a team of Language Leads Responsible for training and performance management Foster team collaboration and open exchange of ideas and information Provide support and back up to Language Excellence Manager and contribute to key internal quality management discussions

- Customer Satisfaction Deep understanding of the customer business and evolving needs Closely collaborate with key stakeholders on customer side in all areas and processes related to language quality, including Technology initiatives related to quality management Quality management and reports Providing Language Excellence team input to key customer meeting and presentations

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