Team Leader UC-151

Team Leader UC-151

17 Mar
|
Cognizant
|
Mumbai

17 Mar

Cognizant

Mumbai

Team Manager - CDM/PV



Qualification :



Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse



Responsibility :



Business/ Customer :



- Interacts with Client/customer to manage and resolve customer requests through effective queue management (prioritization of demand).

- Provides project updates.

- Create/collate periodic reports for client report meetings.

- Ensures data integrity of data presented to client.



CODING :



- • Compliance with timelines for coding activities.

- • Ensure Compliance with Coding Reports.

- • Perform Dictionary upversioning activity.

- • Serve as an SME to Medical Reviewers regarding the coding activities and guidelines.



- • Coordinate with the Cognizant onsite Medical Coding Specialist/Lead Data Manager.

- • Deliver or coordinate training for onsite and offshore medical coders.

- • Participate in creation and maintenance of projectspecific coding conventions.

- • Coordinate to manage Rave specific issues.

- • Use daytoday coding activities as a reference to define and create metrics.

- • Provide timely feedbacks, and hold regular team connect meetings and project meetings for various issues and updates.

- • Coordinate with data managers working on the same study.

- • Perform Operational QC.

- • Periodic Capture of Metrics and reporting.

- • Mentoring Team Members.

- • Line management responsibilities.

- • To see adequate resourcing, and work allocation for proper utilization across studies.

- • Ensure Quality, compliance and Audit readiness.



CDM :



- 1 Ensure completion of Data management activities as executed by Data Managers.

- 2 Contribute towards improvement in process, quality and efficiency to decrease the manual efforts.

- 3 Ensure Adherence to project level SLAs and KPI.

- 4 Face Internal, Client or Regulatory audits and assist in closure of findings wherever applicable.

- 5 Responsible for overall quality of deliverables from the Data management team.

- 6 Perform the Operational QC ( sample QC) for the DM deliverables.

- 7 People management and resource/work allocation across projects.



Project / Process :



- Ensure process deliverables are met.

- Acts as an SME for the team to Identify & resolve issues and document all process changes.

- Monitor & review first level processing.

- Process complex Transactions.

- Handle first level escalations from client.

- Identify and assess service improvement opportunities.

- Contribute to process improvement initiatives.

- Perform quality checks/audits to ensure data integrity, error free processing & identification of risks.

- Identify and report process changes.

- Adhere to the mandatory industry regulation and compliance requirements for the given process.

- Perform Audit, Foresee Risk and institutionalize necessary controls.



Knowledge Management :



- Perform knowledge sharing.

- Update Process documentation /user manuals as appropriate for the process.

- Participate in knowledge transfer.



People/Team Management :



- Ensures alignment to org driven metrics and hygiene needs in terms of.

- a Pyramid and Span.

- b Job Rotation of resources.

- c Cross Skilling of Resources.

- Mentors/coaches and grooms teams members to grow.

- Drives teams learning and innovation index goals.

- Delegates, assigns and reviews tasks given to team members for accuracy.

- Performance Management and development plans.

- Manages attrition and absenteeism.

- Ensure Accurate Tracking and collating of Quality and KPI metric data.



Good To Have Skills



- Pharmacovigilance&Safety; Ops



Employee Status : Full Time Employee



Shift : Day Job



Travel : No



Job Posting : Feb 25 2021

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/21657029/team-leader-uc-151-mumbai/?utm_source=html

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