(B-853) | Guest Service Associate- Front Office

(B-853) | Guest Service Associate- Front Office

19 Mar
|
Marriott International, Inc
|
Madhya Pradesh

19 Mar

Marriott International, Inc

Madhya Pradesh

Posting Date Mar 18, 2021

Job Number 21023875

Job Category Rooms & Guest Services Operations

Location Courtyard Bhopal, DB City - Arera Hills, Bhopal, Madhya Pradesh, India VIEW ON MAP

Brand Courtyard by Marriott

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N



With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.



Welcome to our family



As a world-class leader in the travel industry,

there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.



The impact you’ll make



No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.



What you’ll do



Organize, confirm and process guest check-ins/ check-outs and adapt for any changes

Secure payment, verifying and adjusting billing as needed

Provide guests with room and hotel information, directions, amenities and local interests

Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

Complete cashier and closing reports, counting the bank at the end of each shift securely

Accept and record wake-up calls, delivering to the right department

Communicate any emergency, lost item or theft to proper security staff and/or authorities

Keep contingency lists in case of emergency and communicate any necessary messages



Perks you deserve



We’ll support you in and out of the workplace by offering:

Team-spirited coworkers

Encouraging leadership

Support to live a life of wellbeing and happiness

Opportunities to serve and give back to the community

Discounts on hotel rooms, gift shop items, food and beverage

Recognition programs



What we’re looking for



A warm, people-oriented demeanor

A team-first attitude

A gift for paying attention to the smallest details



This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



You’re welcomed here



Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.



Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/21676369/b-853-guest-service-associate-front-office-madhya-pradesh/?utm_source=html

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