(NRX642) Project Manager (SaaS, ITIL)

(NRX642) Project Manager (SaaS, ITIL)

20 Mar
blue yonder

20 Mar

blue yonder


Job Description


Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoors Best Places to Work

Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.


Manages multiple, concurrent Cloud Projects

Manages project quality to ensure customer satisfaction and ROI

Provides regular project communication and status reporting

Resolves project issues including budget, timeline, and scope

Works with the customer to ensure customer satisfaction and manage customer escalations

Our current technical environment:

Software: Java, Spring boot, Gradle, GIT, Hibernate, Rest API, OAuth

Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture

Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD)

Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Spring boot, Gradle GIT, Ignite

What youll do:

Works with the customer to ensure customer satisfaction and manage customer escalations

Ensure adherence to the engagement service SLAs & KPIs

Creates service delivery strategy and plans, resource plans, and manage delivery risks and issues.

Provides guidance to and drive solution leads and managers for innovation and continuous improvement in service delivery

Drives improvement in employee and team engagement level proactively

What we are looking for:

Demonstrable leadership skills

Possess strong analytical skills

Delivery and outcome focused

Well versed in IT support service delivery practices, familiarity with ITIL framework is desirable

Good working knowledge of SaaS model

Exposure and understanding of Azure or other Public/Private Cloud is desirable

Good understanding of Supply Chain domain is an added bonus

Strong People management skills

Ability to motivate and manage people of varying skills

Exceptional written and communication skills

Exceptional stakeholder Management Skills

Good customer management skills

Readiness to be on-call and work flexible hours, which includes (Evenings, Weekends) as situation demands

PMP or PRINCE 2 or ITIL certifications are a plus

The original job offer can be found in Kit Job:

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