(ITS783) | Chief Technology Officer

(ITS783) | Chief Technology Officer

20 Mar
|
WIPL
|
Jaipur district

20 Mar

WIPL

Jaipur district

Job Description



Strong knowledge of Linux and/or Windows Server Operating Systems.

Strong knowledge of server hardware, networking, backup, and storage solutions

Strong knowledge of designing, implementing, analyzing, and troubleshooting highly available systems

Strong understanding of services and protocols commonly used in hosting environments including but not limited to web servers, database servers, mail servers, name servers such as: * Windows: Server Failover Clustering, Active Directory, IIS

* Linux: Apache, Nginx, NFS, Postfix, Sendmail, FTP, RHCS

Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines



Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Excellent leadership and interpersonal skills





Job Description



Technical point of escalation for the support teams; resolving customer issues, working in collaboration with departments and partners across the business, as required.

Participates in tasks related to systems architecture enhancements, problem solving & management, process improvement, reporting and customer infrastructure.

Collaborate and share knowledge with other Server Administrators on the support floor

Acting as an escalation point that encourages others in problem solving Ensure adherence to customer & SLA commitments for self and team

Ability to apply fundamental knowledge to solve complex customer issues Help ensure adoption of policy, standards, and procedures on the team, holding team members accountable to high work standards and work performed

Participate in most complex ticket escalations

Owns customer issues until resolution with limited transfer of ownership (high closure rate)

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/21698719/its783-chief-technology-officer-jaipur-district/?utm_source=html

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