GJ Solutions India Private Limited
We have opening for Manager - BPO Voice Process.
Manage a team of TL's, BTL's and support staff to drive and achieve targets as set by the business or clients.
Establish & manage relationships / engagement with the clients and deliver on key metrics.
- To manage the day-to-day operations and meet the required service levels, quality, and productivity
- Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
- Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers.
- Suggest process improvements, Value Adds,
and Improvement plans as required.
- Attend Weekly Review with Client.
- Ensure all Company policies and procedures are implemented consistently and fairly.
- Implement best practices on the floor.
- Monitoring, coaching, and feedback, the responsibility to ensure Top-notch customer experience in every call.
- Act as an interface between the team and the management and all Support functions so that the team operates smoothly at the highest efficiency and within the prescribed norms.
- Compliance to log-in, log out & scheduled breaks of agents.
- Conducting performance appraisal for the team.
- Mentor team members to bring out the best among them.
- Conduct periodic appraisals and publish reports/dashboards to management.
- Should undertake overall people management for the team.
Required Candidate profile
Minimum experience of 10 years out of that 2 years of experience in Inbound/Outbound process on managerial role in BPO Industry.
Understanding of BPO Process and ability to work on process improvement.
Interested candidates can share their updated profiles to [email protected] or reach us at below mentioned number.
Please refer your friends, references are always appreciated.
Thanks & Regards,
GJ Solutions India Pvt.Ltd
HR TAG Department
Wing-503&504,B- block, 4 th & 5 th Floor,
RS Brothers Building, Pavani Prestige Complex, Ameerpet,Hyderabad.
Board Number 040-40124040, (phone hidden), (phone hidden).
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.
Process Associate - AP Invoice Processing-MAN007214 With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have [...]
Urgently hiring for Microsoft excel trainer : good communications skills presentation skills Job Types: Full-time, Part-time, Contract Salary: ₹3,000.00 - ₹5,000.00 per month Benefits: [...]
Location: Hyderbad Job: Full-time Job Description: As a member of this team, you will develop new features and other backend services required by the software applications and sites. Ski [...]
Job Description - Ideally on IT technologies inthe market.Candidates must be capable of handlingthe entire recruitment process from resourcing, searching, screening, target hunting, negotiating, an [...]