(NO-733) Process Executive - Voice

(NO-733) Process Executive - Voice

23 Mar
|
Cognizant Technology Solutions
|
Secunderabad

23 Mar

Cognizant Technology Solutions

Secunderabad

Job Description



Online Analyst - Adv



Qualification:



Graduate (exclusion:



BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility:



Stakeholder/Business Management:



Administering and helping to manage Clients Product support for the customers who call/chat or email in the support center.



Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).



Client products to the customer (Analytics, YouTube etc).





Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.



Create and manage Risk and mitigation plan based on discussion with project stake holders.



They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.



Report to the manager on performance status and any escalations.



Web:



Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT Design:



Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy Customer Relationship Management.



Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.



People/Team.



Contribute to and participate proactively in knowledge sharing sessions.



Participate and contribute to organizational activities.





Must Have Skills



Customer Service

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/21754407/no-733-process-executive-voice-secunderabad/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: (no-733) process executive - voice
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert