[XOJ-905] - Food and Beverage Ambassador

[XOJ-905] - Food and Beverage Ambassador

23 Mar

23 Mar



Job Description

- Responsible for guest satisfaction and serving food and beverages in the restaurant

- Monitors and supervises flow of service at the assigned station in the Restaurant

- Briefs personnel on preparations, service and content of menu items

- Performs duties common to all waiters and other duties as may be assigned

- Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors

- Takes orders, promotes outlet’s specials and serves in accordance to the established standard

- Presents guests checks and follows all billing procedures

- Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation

- Carry out pre-service duties, mis-en-place

- Ensure grooming and general appearance of staff conforms to Hotel standards

- Ensure adequate supplies of materials, and requisition for general supplies

- Ensure all fixtures and operating equipment is in good working condition

- Ensure good general appearance and maintenance of restaurant working areas

- Carries out assigned duties

- Attention to detail, perfectionist

- Consistently monitors and adheres to Sofitel operating standards and service culture

- Luxury service oriented and proud to extend service

- Deals diplomatically and skilfully during guest interactions

- Takes every opportunity to be a “sales person” and promote special events, promotions and facilities

Work Experience

- Attends to guest complaints, requests or inquiries regarding beverage and services

- Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks, discusses the same with the Assistant Manager

- All Ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances

- All Ambassadors may be assigned to other duties in the hotel as and when required by business levels

The original job offer can be found in Kit Job:

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