[Y421] | Client Service - Sr. Associate

[Y421] | Client Service - Sr. Associate

23 Mar
State Street

23 Mar

State Street



- Monitor cash breaks, failed trades and overdrafts with the aim of minimizing potential risk

- Ensure deadlines / deliverables are met in accordance with the SLA provisions

- Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales

- Assist clients effectively with “New Account / Market Opening” requests and AD Hoc transitions or re-structuring

- Complete accurate non-standard or ad hoc reporting to clients within deadlines

- Ensure that all clients are billed promptly and assist in the follow up of any aged debt

- Review operating procedures and ensure they are updated.

- Ensure timely and accurate completion of team checklists as required

- Maintain specialist knowledge and skills that are essential in performing the role effectively

- Proactively share new ideas / process enhancements that could result in a benefit to the team

Manage Relationships / Communication

- Ensure the line manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given.

- Regularly contribute to projects impacting the wider group

- Build strong relationships with COE’s

- Participate in shared service/client conference calls or meetings

- Provide feedback on Shared Services/COEs and maintain issues logs

- Build strong relationships with our clients through the provision of daily support and prompt resolution of all accounting and custody queries.

Individual Contributor

- Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role

- Ensure that the highest level of the Code of Conduct is displayed in your behaviour

- Provide appropriate management information as required to support business unit decision making

- Support the ‘Risk Excellence’ culture within the business

- Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations

- Take responsibility for personal development and training.

- Actively participate in appraisal process by completing a self-evaluation and suggesting appropriate development

Support Staff development through knowledge sharing and providing on the job training

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