Student Support Executive | [ED629]

Student Support Executive | [ED629]

09 Apr
|
Alchemist
|
Connaught Place

09 Apr

Alchemist

Connaught Place

Job Description



About Company

Alchemist is one amongst the top coaching institute for MBA prep programs. It is an IIT-IIM alumni initiative with one of the best track records in the industry. It has been around for nearly two decades and has multiple centers across NCR.

http://alchemistindia.com/connect/

Responsibilities and Duties

A Student support executive is a very integral part of Alchemist Team . The primary responsibilities would be as follows (but not limited to ...)

1. Prepare the scheduling of classes by taking inputs from the management team and release the class timetable

2. Be the point of contact for students and assist them with their queries

3.

Be in touch with Sales team to gather information about the students enrolled and be the touch point post enrolment. Get the necessary information feed it into the system post enrolment

4. Give orientation to the new enrolled students on how to use the system post joining

5. Help and resolve enrolled students queries.

6. Ensure we maintain positive & Happy student engagement ratings. Maintain high Student satisfaction.



7. Be the touch point with faculty and ensure they are supported for classes



8. Ensure classes are run smoothly and efficiently



9. Be part of the team for process improvement to enhance student experience



Required Experience and Qualifications

1. Graduate and above. Must have atleast 1 yr of experience in directly handling of customers

2. Should have a pleasing demeanour that students feel comfortable to reach out to. Extremely comfortable with English and Hindi language. Proficiency in spoken and written english.

3. Well groomed and extremely confident with interactions. Be proactive , forthcoming and very comfortable reaching out and interacting with students.



4. Comfortable working on computer.

5. Have a problem solving attitude



Job Types: Full-time, Contract



Salary: ₹15,000.00 - ₹18,000.00 per month



Schedule:



- Day shift



Experience:



- work: 1 year (Required)

- total work: 1 year (Required)



Education:



- Bachelor's (Required)



Work Remotely:



- No



COVID-19 Precaution(s):



- Remote interview process

- Sanitising, disinfecting, or cleaning procedures in place

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/22026365/student-support-executive-ed629-connaught-place/?utm_source=html

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