Manage a delivery team to ensure timely and accurate customer deliveries.
Oversee daily activities of delivery team and provide direction and guidance as needed.
Perform resource allocations and workload assignments according to delivery requirements.
Ensure that team maintains high level of competence and operational excellence.
Evaluate the performance of team members and determine training needs.
Roles & Responsibilities
Delivery Management and Escalations
Owns the end to end delivery of the Projects, focusing on regular and timely delivery of value
Define project scope and schedule, define and track the Release/Project plan,
milestones as per SOW/Release Plan and work closely with PO/SM for the same
Manage risks and issues, Understand and flag risks/mitigations and dependencies along with SMs/POs appropriately and timely manner
Prepare and provide progress reports and updates
Manage deviations from plans and work closely with SM/PO in apprising client in case of any scope/plan changes and work towards negotiation/SOW edits/approvals or take corrective measures
Be an escalation point for every SM and PO and Client on project related issues and provide resolution or resolve the same in timely manner
Manage engagement/relationship with the client and work towards the inputs/feedback from the CSAT review
People and team Management
Work closely with SM in removing roadblocks to their work
Understand and solves learning, development and training needs of Projects and team members
Set-up goals/Roles & Responsibilities for the group/team members
Work closely with SM for defining the career path, performance improvement plan(PIP) for group/team-members
Takes all Hiring decisions
Do resource Management- allocation, projections and take all Staffing decisions in consultation with PO and SM
Work with Agile Coach to find and execute training needs and places for improvement
Skip level meetings with people to see their motivation, any personal issues, inter-team conflict etc.
Evaluate the engagement level of the group/team-members and take respective actions
Experimenting with innovation projects, pet projects, product ideas
Drives cultural change working along with Agile Coach
Works closely with Delivery Directors to discover challenges and access programs. Ensure review and retrospective recommendations are getting implemented in the projects and work closely with Agile Coach to address the challenges with proposed recommendations.
Improving hiring and staffing process, future planning for the group growth
Work with the Architects/Chief Architect in supporting him to adopt the recommended engineering practices
Get Project/Delivery Audits done for Projects at regular intervals and take respective actions
360 Degree review
Create a 360 view of project health metrics as per Srijan standards
Represent 360 review for Project at regular cadence and provide project updates in PM forums
Get involved in team 360 review(quarterly/project end) and work towards the feedback of team members and facilitate appraisal decisions for group/team-members
Participate and represent group in Strategy meet with required details
Encourage team-members/group to participate in Organisation contributions/forums
Be a channel for Srijan to showcase by attending, delivering, networking at meetups, presentations, sessions, workshops etc.
Be an evangelist and help HR in hiring/onboarding
Overall Experience of 10 years in the Industry
Good experience in Agile methodology
Well-developed interpersonal skills
Team working skills
Ability to motivate people
Management and leadership skills
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