(WL-622) | IT Help Desk Engineer

(WL-622) | IT Help Desk Engineer

19 Apr
|
SenecaGlobal, Inc.
|
Secunderabad

19 Apr

SenecaGlobal, Inc.

Secunderabad

Job Description



Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.(Male Candidates only)

Outstanding verbal communication skills

Understand issues from clients, manage incoming calls and route IT trouble tickets to the appropriate on site technicians.

Responds to telephone calls, email and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

Understand standard operating procedures (SOP).

Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,

and follow-up steps; Provide level 1 support and perform other activities based on SOPs

Flexibility to work in 24/7 environment. (Especially NIGHT SHIFTS)

Should be able to understand the user point of view.

Should have the basic knowledge about Outlook.

Good team player

Understand client applications, issues from clients, manage incoming calls and route IT/application support trouble tickets to the appropriate on-site technicians.

Responds to telephone calls, email and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 support and perform other activities based on SOPs

Monitor calls and tickets and route them to appropriate teams for assistance and resolution of the issue.

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/22209969/wl-622-help-desk-engineer-secunderabad/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: (wl-622) | it help desk engineer
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert