DTB431 - Senior Support Engineer - IoEE

DTB431 - Senior Support Engineer - IoEE

19 Apr
Pune Division

19 Apr


Pune Division

Job Description

Identify develop and apply automation to improve processes and reduce workload

Help build, maintain and operate monitoring solutions for all of Schindlers IoT and digital products

Generate tangible reports targeted at a variety of stakeholders involving technical and business as-pects.

Identify, develop and apply automation to improve processes and reduce workload

Develop technical documentation and instructions and share best practices to ensure smooth opera-tions in the field

Contribute to product improvements by identifying recurring issues in the fleet.

Take support responsibility over certain product lines or services, encompassing but not limited to global deployment, rollout plan execution,

operational requirements draw up

Plan, program and simulate automated processes to maximize resources utilization

Diagnose software, hardware and systems failures through established procedures

Propose changes and fixes for IoEE components and IoEE applications

Determine, record and work with team to revise current procedures to enhance customer satisfaction

Provide 2nd-level support within Control Center Support Organization for Schindlers IoT products and services encompassing but not limited to monitoring and communication devices, software plat-forms, SIM-card management, smartphone apps etc.

Monitor all lifecycle aspects of the IoT products, alert respective organizations and report findings to management

Conduct technical training sessions and continuous knowledge sharing

Contribute to product improvements by collecting product feature requests into user story formats

Close collaboration with Product Onboarding Team

Mobility needs you B.E Computers with 10 years of expereince

Demonstrated experience providing support to customers. Customer friendly attitude, ability to ex-plain complex technical topics to non-technical people efficiently.

Programming skills for scripting (e.g. Python, batch scripting, etc)

Solid understanding of REST APIs.

Knowledge of security best-practices for operations in productive environments.

Solid understanding of networking and its application to IoT Edge-Cloud systems.

Concept of data visualization and experience with monitoring solution (ELK, Grafana, Zabbix)

Experience in leveraging API capabilities to automate task

High-level experience in methodologies and processes for managing large scale relational (SQL) and non-relational databases (e.g. MongoDB)

Expertise in troubleshooting and in solving technical problems. Demonstrated ability to develop tech-nical documentation and instructions.

Experience with incident handling (detection, recovery, post-mortem)

Experience in working with Windows & Linux based systems administrations and Software develop-ment processes with deployment

Working knowledge of source code management (git) and agile tools (Atlassian)/Ticketing tools

Strong team oriented working style and able to communicate target oriented with different depart-ments and teams

Understanding of incident handling procedures, SLA and KPI concepts.

Expertise in logging, troubleshooting and proven Problem-Solving skills

Soft Skills:

Results driven and self-motivating. Able to hit the ground running

Comfortable working in an agile environment with constantly changing requirements and priorities.

Strong team-player. Proactively seeks to work with other teams inside the organization.

Problem solving skills (analysing information skilfully, developing alternative solutions)

Natural interest in IoT technology and its applications to Schindler business

Strong interest in automation. Identifying parts of the workflow that can be automated, and implemen-tation of solutions for reducing manual process steps.

Methodical and disciplined approach

Collaborative and detail-oriented personality

Ability to work in an international and multicultural environment, including global departments of Schindler

Communication skills that allow working effectively within a dynamic, geographically distributed team and environment.

Structured working style (synthesizing complex or diverse information and use intuition and experi-ence to complement data)

Professional ability to communicate in English, both written and verbally.

Adherence to Schindler Values i.e. Safety, Create Value for the customer, Commitment to People Development, Quality & Intergrity & trust

At Schindler, we are an equal opportunity employer and therfore welcome all candiates with the specified compentencies.

As part of CR&D;, IN Inclusion & Diversity agenda, we invite diversity candidates to apply for the above position.

We also look forward to women talent who are seeking to return back after a break in their professional careers.

The original job offer can be found in Kit Job:

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