SCHINDLER INDIA PVT LTD
Identify develop and apply automation to improve processes and reduce workload
Help build, maintain and operate monitoring solutions for all of Schindlers IoT and digital products
Generate tangible reports targeted at a variety of stakeholders involving technical and business as-pects.
Identify, develop and apply automation to improve processes and reduce workload
Develop technical documentation and instructions and share best practices to ensure smooth opera-tions in the field
Contribute to product improvements by identifying recurring issues in the fleet.
Take support responsibility over certain product lines or services, encompassing but not limited to global deployment, rollout plan execution,
operational requirements draw up
Plan, program and simulate automated processes to maximize resources utilization
Diagnose software, hardware and systems failures through established procedures
Propose changes and fixes for IoEE components and IoEE applications
Determine, record and work with team to revise current procedures to enhance customer satisfaction
Provide 2nd-level support within Control Center Support Organization for Schindlers IoT products and services encompassing but not limited to monitoring and communication devices, software plat-forms, SIM-card management, smartphone apps etc.
Monitor all lifecycle aspects of the IoT products, alert respective organizations and report findings to management
Conduct technical training sessions and continuous knowledge sharing
Contribute to product improvements by collecting product feature requests into user story formats
Close collaboration with Product Onboarding Team
Mobility needs you B.E Computers with 10 years of expereince
Demonstrated experience providing support to customers. Customer friendly attitude, ability to ex-plain complex technical topics to non-technical people efficiently.
Programming skills for scripting (e.g. Python, batch scripting, etc)
Solid understanding of REST APIs.
Knowledge of security best-practices for operations in productive environments.
Solid understanding of networking and its application to IoT Edge-Cloud systems.
Concept of data visualization and experience with monitoring solution (ELK, Grafana, Zabbix)
Experience in leveraging API capabilities to automate task
High-level experience in methodologies and processes for managing large scale relational (SQL) and non-relational databases (e.g. MongoDB)
Expertise in troubleshooting and in solving technical problems. Demonstrated ability to develop tech-nical documentation and instructions.
Experience with incident handling (detection, recovery, post-mortem)
Experience in working with Windows & Linux based systems administrations and Software develop-ment processes with deployment
Working knowledge of source code management (git) and agile tools (Atlassian)/Ticketing tools
Strong team oriented working style and able to communicate target oriented with different depart-ments and teams
Understanding of incident handling procedures, SLA and KPI concepts.
Expertise in logging, troubleshooting and proven Problem-Solving skills
Results driven and self-motivating. Able to hit the ground running
Comfortable working in an agile environment with constantly changing requirements and priorities.
Strong team-player. Proactively seeks to work with other teams inside the organization.
Problem solving skills (analysing information skilfully, developing alternative solutions)
Natural interest in IoT technology and its applications to Schindler business
Strong interest in automation. Identifying parts of the workflow that can be automated, and implemen-tation of solutions for reducing manual process steps.
Methodical and disciplined approach
Collaborative and detail-oriented personality
Ability to work in an international and multicultural environment, including global departments of Schindler
Communication skills that allow working effectively within a dynamic, geographically distributed team and environment.
Structured working style (synthesizing complex or diverse information and use intuition and experi-ence to complement data)
Professional ability to communicate in English, both written and verbally.
Adherence to Schindler Values i.e. Safety, Create Value for the customer, Commitment to People Development, Quality & Intergrity & trust
At Schindler, we are an equal opportunity employer and therfore welcome all candiates with the specified compentencies.
As part of CR&D;, IN Inclusion & Diversity agenda, we invite diversity candidates to apply for the above position.
We also look forward to women talent who are seeking to return back after a break in their professional careers.
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