(DQB-015) MIS Executive (WFM)

(DQB-015) MIS Executive (WFM)

19 Apr
Sollys Consulting and Solutions Pvt Ltd
Bangalore Rural

19 Apr

Sollys Consulting and Solutions Pvt Ltd

Bangalore Rural

Metrics Update

Cause code Reports

Analysis & Validation of partner reports

Repeat Analysis

All Inbound reports

To co ordinate with operations and various departments on a regular basis

Daily Monitor all required KPIs effectively to ensure they meet their targets

Effectively manage outage scenarios

Manage ad-hoc requirements from Ops & any other functions

Discuss daily / weekly performance with stakeholders

Outlier management for all efficiency parameters

Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting

Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting

Accurate and Timely reporting

Client Management Internal and External

Ability to work on data and generate various types dashboards, reports/ad-hoc reports

Meeting client requirements within TAT and with accuracy

Ability to handle high level data analysis and data

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