Hiring WFM Analyst @ Concentrix Bangalore [H690]

Hiring WFM Analyst @ Concentrix Bangalore [H690]

19 Apr
Concentrix Daksh Services India Private Limited.
Bangalore Rural

19 Apr

Concentrix Daksh Services India Private Limited.

Bangalore Rural

- Key Responsibilities

- Assist Manager for Realtime Management, Scheduling & Planning.

- Highlight any issues proactively to the business and provide RCAs.

- Ensure schedules are adherence by the agents

- Prepare reports as an MIS to Management

- Any other task / job as assigned by superiors / Manager

- Requirement and Skills

- Graduate with minimum two years of experience in relevant field.

- Willing to work in 24/7 environment.

- Problem solving & Interpersonal skills

- Attention to detail and able to multi task

- Able to work in a dynamic,

fast paced environment

- Ability to prioritize tasks and execute them accordingly with a high degree of focus

- Excellent verbal and written communications skills

- Excellent computer skills MS Office

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