Analyst, Delivery Excellence [X-380]

Analyst, Delivery Excellence [X-380]

19 Apr
Concentrix Daksh Services India Private Limited.
Bangalore Rural

19 Apr

Concentrix Daksh Services India Private Limited.

Bangalore Rural


The person in the role will be responsible

- For gathering and understanding the business needs of members within specific accounts or functional areas.

- Ensure work together with stake holders on requirements are accurately translated into data.

- Tasked with analysing business processes within specific account and provide actionable insights to stakeholders and recommend actions to help enhance revenue or benefit in cost optimization measures.

- Demonstrable successful Team Leadership and Cross Functional Team experience

- Responsible for ensuring that stakeholder deployment and optimization needs are satisfied through establishing criteria for success and the overall project plan

- Present business value to stakeholders for new or existing Line of business

- Engage with Senior level stakeholders effectively and work closely with teams across the globe

- Continuously focuses on delivery excellence and high level of customer satisfaction

- Prepare reports and presentation decks from time to time as per management / stakeholders requirement.

- Highly adaptable to quickly changing requirements and business / stakeholders priorities


- Primary Functions/Responsibilities: Critically evaluate information gathered from multiple sources, reconcile conflicts, recompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

- Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements.

- Utilize your experience in using company-wide requirements definition and management systems and methodologies required.

- Successfully engage in multiple initiatives simultaneously

- Work independently with users to define concepts and under direction of Black belts

- Drive data driven decision making culture within the specific account or function.

- Strong analytical and business skills required, including a thorough understanding of how to interpret business needs and translate them into intelligence and data analytics.

- Excellent verbal and written communication skills and the ability to interact professionally with adverse group, executives, managers, and subject matter experts

Skills & Knowledge


- Proven business analysis skills

- Excellent skills in Microsoft Skills and Power Point Presentation

- Working Knowledge on Tableau/Power BI, formulating dashboards, creating visualization

- Excellent attention to detail

- Excellent communication skills

Desirable Ability to:

- Knowledge on handling data through any Database - MS SQL, My SQL, PostgreSQL etc.

- Lean Six Sigma knowledge

- Familiarity in US markets and clients for Voice Inbound processes

The original job offer can be found in Kit Job:

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