Accounts Receivable-Collection Process & Customer Follow UP (Alwar)

Accounts Receivable-Collection Process & Customer Follow UP (Alwar)

Accounts Receivable Specialist (O2C)

Open Positions: 03

Joining: Immediate candidates who can join within 1 week

Work Mode: Completely Remote

Shift (Rotational based on project need):

- 7:00 PM – 4:00 AM IST
- 8:00 PM – 5:00 AM IST
- 9:00 PM – 6:00 AM IST

Role Summary -

The Accounts Receivable Specialist will support end-to-end AR operations, including

collections, customer follow-ups, cash application support, and reporting ac)vi)es. The role

requires adherence to defined processes, service level agreements (SLAs), and performance

metrics communicated by the SPO or project leadership. The scope of responsibilities may

expand based on client and business requirements.

Key Responsibilities -

Collections & Customer Follow-Ups

- Perform customer follow-ups as per defined process standards, including:
- Email communication
- Phone calls
- Promises-to-Pay (PTP) tracking
- Remittance requests
- Work assigned aging buckets and customer portfolios based on project priori)es.
- Maintain accurate and timely documentation of all customer interactions.
- Escalate unresolved or high-risk accounts as per defined escalation protocols

Cash Application & Unapplied Payment Support

- Support cash application activities in line with standard AR best practices.
- Assist in identifying, researching, and resolving unapplied payments, short payments,

credits, and offsets.

- Follow established workflows for dispute identification and coordination with

relevant stakeholders.





- Adhere to SLAs and performance metrics defined and communicated by the SPO.

Reporting & Operational Support

- Update and maintain AR trackers and reports as required by the project.
- Support daily/weekly reporting related to aging, collections activity, and cash

application.

- Highlight operational issues, disputes, or process gaps to the SPO or project

leadership.

- Ensure data accuracy and timely updates across systems and reports.

Required Skills & Experience -

- Qualification: B.Com / M.Com / MBA
- 3–5 years of Accounts Receivable / Order-to-Cash (O2C) experience (B2B preferred)
- Working knowledge of:
- AR collections processes
- Cash application concepts
- Dispute management workflows
- Experience working with ERP systems (Profit 21 / Epicor is an added advantage)
- Robust Excel and reporting skills
- Good communication skills with customer interaction experience
- Ability to work in a process-driven and SLA-based environment

Technical Requirements (Mandatory) -

- Laptop/Desktop: Windows OS (i5 or higher, minimum 8GB RAM)
- Screen: 14-inch, Full HD (1920×1080)
- Internet: 100 Mbps or higher

About ARDEM

ARDEM is a leading Business Process Outsourcing (BPO) and Business Process Automation

service provider with over 20 years of experience delivering services to clients across the

USA and Canada. We are a rapidly growing organization focused on operational excellence,

continuous improvement, and scalable service delivery.

📌 Accounts Receivable-Collection Process & Customer Follow UP (Alwar)
🏢 Ardem Data Services
📍 Alwar