Customer Support Executive | (B344)

Customer Support Executive | (B344)

28 Apr
|
Quintype Technologies
|
Bangalore Rural

28 Apr

Quintype Technologies

Bangalore Rural

Customer Support Agents will be the first point of contact for troubleshooting and escalation of technical issues.



Great support agents are genuinely excited to help customers. They are patient, empathetic, and excellent with communication.



Support Agents need to have an ear for feedback and an eye to observe patterns.



Along with good communication skills, an agent must have an analytical bent of mind; problem-solving should be second nature.



Being the face of the company, the support agent is expected to adhere to high service standards and advocate for the client when necessary.



From a technical standpoint, experience with Ticket management tools such as Zendesk/Freshdesk is a plus. Familiarity with JIRA, Trello,

and GitHub is also a bonus.



We are looking for candidates who have experience with Email and Chat support (only email support is also fine) in a B2B business environment.



Candidates with a pure voice process/call center background may not be considered.



Requirements in a nutshell:



· Proven customer support experience or experience as a client service representative for a Software Product or SAAS (software as a service) product support. At least above 3 years of experience from B2B background (L2A/L1C/L2B)



· Strong email/business communication skills. Troubleshoot or escalate technical issues encountered by our customers and follow-up accordingly



· Familiarity with CRM systems and practices



· Customer orientation and ability to adapt/respond to different types of characters



· Excellent communication and presentation skills with all internal/external stakeholders from Sales, Product, Marketing, and Customer Engagement. Must work with internal teams to ensure notification/action and resolution of client issues are happening based on SLA.



· Ability to multitask, prioritize, and manage time effectively



· Available to work different shifts (most likely a night shift)



· Rotational shift with the flexibility to working during the weekend.



Strong technical aptitude - you are able to quickly learn and implement new technologies



Job Type: Full-time



Salary: ₹11,355.00 - ₹30,624.00 per month



Benefits:



- Health insurance

- Internet reimbursement



Schedule:



- Rotational shift



Experience:



- SaaS: 1 year (Required)

- Freshdesk / Zendesk: 2 years (Required)

- B2B: 1 year (Required)



Shift Availability:



- Day Shift (Preferred)

- Night Shift (Preferred)

- Overnight Shift (Preferred)



Job Duties:



- Answer incoming customer inquiries

- Collaborate with management teams to stay updated on new products, services, and policies

- Record customer information within our customer service database

- Engage with clients in a friendly and professional manner while actively listening to their concerns

- Offer support and solutions to customers in accordance with the company's customer service policies

- Other duties as requested



Work Remotely:



- Temporarily due to COVID-19



COVID-19 Precaution(s):



- Remote interview process

- Virtual meetings



Speak with the employer

+91 (phone hidden)

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/22332809/customer-support-executive-b344-bangalore-rural/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: customer support executive | (b344)
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert