Learning Administrator 2 | D-574

Learning Administrator 2 | D-574

28 Apr
GP Strategies India Pvt Ltd
Chennai district

28 Apr

GP Strategies India Pvt Ltd

Chennai district

Roles and Responsibilities

- Customer support and training for client LMS Administrators for support desk.

- Identify problems and root causes, taking a consultative approach to assist the client with a resolution.

- Assist with updates and revisions to training program-related processes, procedures, and supporting documentation.

- Assists with upload/publish, and testing of e-Learning sources files in the LMS, troubleshoot any related issues (internally and with clients).

- Conducts LMS training classes and webinars for clients.

- Assists with daily tasks such as sending status reports, responding to client questions, and assisting content team with technical issues.

- Document of customer interactions in a CRM/Issue software tracking system by creating, tracking, and resolving cases as well as time involved.

- Provide training and support for some international customers in off-hours due to time zone differences.

- Maintain the integrity of client/learner records and managing user accounts.

- Assists clients to make recommendations to improve their online training program through LMS improvements such as setting proper permissions and file structure.

- Assist with internal process auditing and innovation of best practices.

Desired Candidate Profile

- 1 to 2 years of Sum Total LMS experience is preferred

- Transactional data entry processing such as item creation, learning history updates and assignments, with a scripted checklist, within agreed SLA

- Testing new courses with a scripted checklist

- Light course troubleshooting/testing

- Metrics recording/tracking

- Assisting with creating process documentation/checklists

- Review request submissions, look for trending and best practice opportunities

- Demonstrated excellent verbal and written communication skills

- Intermediate-level skills with MS Excel, Word, Outlook, etc.

- Customer focus proactively finds ways to exceed customer needs

- Detail-oriented, well organized

- Instructor -led/classroom training experience

- Able to communicate effectively in all modes with customers and peers

- Analytical identifies root causes, corrective and preventative actions

- Logical, problem solving, troubleshooting skills

- Ability to work in a team environment and take initiative individually

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